|  Question / Issue | 
  
   
      | 
  
   
    | How do I re-acitvate an expired or cancelled policy? | 
  
   
    |  Answer / Solution | 
  
   
      | 
  
   
    To re-activate a policy: 
NOTE:  This option is only available for inactive policies 
 
    - Go to the Policy Summary Screen for your customer.
 
    - Click on Activate Policy.
 
    - A Change Policy Status screen will come up with the following options:
    
        
            - Renew Policy - which duplicates all the information about the previous policy and displays the detailed information screen where you can change information about the renewed policy as required.
 
            - Reinstate Policy - which will change the policy status on the existing policy record as reinstated. 
 
            - Re-Write Policy - which will duplicate all the information about the previous policy and displays the detailed information screen where you can change the information about the re-written policy as required.
 
         
     
     
    - Select one of the options on the screen and then click on Update. 
 
    - Based on the Activate Policy option you chose, you will have additional screen to follow:
    
        - Renew Policy will ask if you are sure you want to do this and then bring up the Edit Policy Information screen to make your changes.
 
        - Reinstate Policy will bring up a screen to give you options to select the reinstatement date, view to change the premium and give a reason for the reinstatement.
 
        - Re-write Policy will ask if you are sure you want to do this and then bring up the Edit Policy Information screen to make your changes.
 
     
     
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