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FAQ ID # 302
Last Update : 2014/12/08
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Question / Issue
Policy will not open due to adobe reader not being detected. How do I correct this?

Answer / Solution
  1. Make sure Adobe Reader is installed. You can check that by going to the start menu and looking at all the programs that are installed on your computer.
  2. If Adobe Reader is installed then it is a malfunction with the browser and the plug in. Close InsurancePro.
  3. Open Internet Explorer.
  4. Go to Tools or the picture of the gear at the top right corner.
  5. Click on Manage add-ons.
  6. Look for Currently loaded add-ons and click on the drop down and choose All add-ons.
  7. Look for Adobe PDF Reader on the right side. Click on it to highlight it.
  8. Click the Disable button on the bottom right corner.
  9. Click the Enable button on the bottom right corner.
  10. Close the window and open InsurancePro.


Direct Link to This FAQ
http://www.itcdataservices.com/support/IP6FAQ/?f=302

Tags
adobe reader issues

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