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FAQ ID # 61
Last Update : 2018/10/09
Rating : Not Rated
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Question / Issue
How do I change my user name and/or password to log in to the program?

Answer / Solution

To change user name/password (Agency Admin, Location Admin and Standard User):

  1. Go to the Administration menu and select Edit Current User Info.
  2. Change your User Name field:
    • User Name is a required field and it is case-sensitive. 
    • The User Name must be at least 6 characters in length.
    • The User Name cannot contain any of the following characters: ' " /.
  3. Change your Password field:
    • The Password is a required field and it is case-sensitive.
    • The Password must be at least 6 characters in length.
    • It cannot be the same as the User Name.
    • It must contain at least 1 letter and 1 number.
    • It cannot contain any of the following characters: ' " / .
  4. When you change your Password, you will be required to verify your password in the Verify Password field.
  5. Once your changes have been made, click on the Submit button.
  6. You will receive a confirmation message that your changes were saved successfully.
  7. To close the screen, click on the Exit Administration button.

Related Links
Change Password Video


Direct Link to This FAQ
http://www.itcdataservices.com/support/CMPWFAQ/?f=61

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Edit user name password login

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