MetLife is not providing a rate in certain situations.  You may get an error response showing a red circle with a white X in it on the rate screen.

Mousing over the Red X will cause a window with the error message to appear and will be that the rate was not provided because of basic underwriting reasons.  If this happens, please contact your MetLife Marketing Rep.

This is not something that ITC can correct,as the message comes directly from MetLife.