|  Question / Issue | 
  
   
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    | How do I change my user name and/or password to log in to the program? | 
  
   
    |  Answer / Solution | 
  
   
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    To change user name/password (Agency Admin, Location Admin and Standard User): 
    - Go to the Administration menu and select Edit Current User Info.
 
    - Change your User Name field:
    
        - User Name is a required field and it is case-sensitive.  
 
        - The User Name must be at least 6 characters in length.
 
        - The User Name cannot contain any of the following characters: ' " /.
 
     
     
    - Change your Password field:
    
        - The Password is a required field and it is case-sensitive.
 
        - The Password must be at least 6 characters in length.
 
        - It cannot be the same as the User Name.
 
        - It must contain at least 1 letter and 1 number.
 
        - It cannot contain any of the following characters: ' " / .
 
     
     
    - When you change your Password, you will be required to verify your password in the Verify Password field.
 
    - Once your changes have been made, click on the Submit button.
 
    - You will receive a confirmation message that your changes were saved successfully.
 
    - To close the screen, click on the Exit Administration button.
 
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