FAQ ID # 278
User locked out
Last Update : 2018/10/11
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Question / Issue
How an Agency or Location Admin can unlock a user's account

Answer / Solution

When a user attempts to login into TurboRater 5 times with an incorrect password, the user will be locked out of TurboRater for 5 minutes.

However, as an Agency or Location Administrator, you can unlock the user's account without having to wait the 5 minutes.  To do this:


1.     Click on List Users in the Administration menu

2.     Edit the user you wish to unlock

3.     Update Status from Locked Out to Active

4.     Click the Submit button at the bottom of the box to save and close this screen.



Related FAQs
I have locked myself out of TurboRater. How do I get my user account unlocked?

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User locked out

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